Privacy Policy | TrustVault Electrical

Last updated

29 July 2026. This notice reflects the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations and relevant changes introduced by the Data (Use and Access) Act 2025.

Who we are

TrustVault Electrical is operated by Polarity Electrics London Ltd (Company No. 14815445), registered in England and Wales. We are the controller for personal information collected through this website and while providing our electrical services. Privacy enquiries may be sent to info@polarityelectrics.com.

Personal information we collect

We collect identity and contact details, property and access details, service requirements, correspondence, quote and payment records, inspection results, certificates and remedial-work records. We also receive security logs and, only where you consent, website analytics data. Please do not include unnecessary sensitive personal information in enquiry forms.

Purposes and lawful bases

We use personal information to answer enquiries and take steps requested before entering a contract; perform contracts for inspections and electrical work; meet legal, tax, safety and professional obligations; and pursue legitimate interests such as managing records, preventing fraud, improving services and reminding customers about relevant certificate renewals. We ask for consent before loading optional analytics. We do not sell personal information.

Who receives information

Information is shared only where necessary with authorised staff, attending contractors, certification or accreditation bodies, insurers, professional advisers, payment and communications providers, Netlify form hosting, our enquiry-routing provider, and public authorities where the law requires it. Suppliers acting for us must protect the information and use it only for the agreed service.

International transfers

Some technology suppliers may process information outside the United Kingdom. Where this happens, we use an adequacy decision or approved contractual safeguards and carry out any required transfer assessment.

Retention and security

Enquiries that do not proceed are normally retained for up to 24 months. Contract, invoice and tax records are normally retained for 6 years after the relationship ends. Inspection reports, certificates and related safety records are retained for the applicable legal, contractual, insurance and professional period. Records may be kept longer where a dispute, claim or legal hold applies. We use proportionate technical and organisational safeguards and restrict access to people who need it.

Your rights

Depending on the circumstances, you may ask for access, correction, erasure, restriction, portability or objection, and may withdraw consent at any time without affecting earlier processing. Contact info@polarityelectrics.com. We normally respond within one month, subject to lawful extensions and identity checks.

Complaints

Please send a data-protection complaint to info@polarityelectrics.com. We will acknowledge it within 30 days and respond without undue delay, normally within one month once we have the information needed to investigate. You may also complain to the Information Commissioner’s Office.

Cookies and analytics

Google Analytics remains disabled unless you choose “Accept analytics”. You can reject it as easily as accepting it and change your choice at any time through Cookie Settings in the footer. The Cookie Policy explains the storage used, purposes and durations.